Frequently Asked Questions
Everything you need to know about shopping with The Elderberry.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but usually range between 10-21 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed 'Size & Fit' guide. Since our curated collections come from various designers, we recommend checking these measurements against your own for the perfect fit.
Are your materials sustainably sourced?
The Elderberry is committed to ethical fashion. Over 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit all our manufacturing partners for fair labor practices.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.